We live and breathe our technology
We have invested in significant engineering resources and our highly skilled support team can promptly isolate, reproduce and resolve issues to maintain the service experience expected.
Nuvias UC provides two different levels of technical support services, so the appropriate level of coverage and expertise is provided for the partner, dependant on their requirements and existing internal resource.
Nuvias UC Assure
The highly qualified and experienced Nuvias UC Technical Support team can handle the overflow from existing Tier one or Tier two staff, until additional engineers are hired, or existing engineers are fully trained and proficient in providing support for a given UC service or platform.
Nuvias UC Assist
Nuvias UC Assist is a Help Desk service which gives total peace of mind to Enterprises who are looking to deploy new, or support existing, communications technology. Offered on behalf of the channel partner, we provide direct support for IT teams with the enterprise via Email and Phone.
For more information about our Technical Support Services, please complete the Contact Us form by clicking the link below, and one of the team will be in touch: