Nuvias UC – RMA and Warranties

GENERAL CONDITIONS FOR RETURNS

  1. Every request for return of product must be submitted to RMA@Nuvias-uc.com and be accompanied by a fully completed returns form
  2. Product can only be returned once Customer Success has issued a valid RMA number.
  3. An RMA number is valid for 14 days after its issue by Customer Success; consequently, the concerned products must be returned to Nuvias UC within that period of time.
  4. Only product purchased at Nuvias UC can be returned. Verification may be made via invoice number and date and, in some cases, via the serial number detailed on the invoice. Product must be within the manufacturer’s warranty for return.


REASONS FOR RETURNS

1. DOA (dead on arrival)

  • The DOA conditions for any product reflect those of the manufacturer.
  • Unless an extended warranty/support plan has been purchased, Nuvias UC does not offer any warranty other than that granted by the manufacturer to Nuvias UC. Consequently, the warranty conditions provided by Nuvias UC will be an exact copy of the manufacturer’s. In some cases, the manufacturer’s warranty conditions specify a third party address to which DOA items must be returned. In these cases Nuvias UC will not accept receipt of returned good.

2. Defective products

Unless a Nuvias UC warranty or support plan has been purchased, Nuvias UC does not offer any warranty other than that granted by the manufacturer to Nuvias UC. Consequently, in these circumstances, the warranty conditions provided by Nuvias UC will be an exact copy of the manufacturer’s

3.  Incorrect deliveries by Nuvias UC

  • Customer Success must be notified of all incorrect deliveries within 2 working days within date of delivery.
  • Unless damaged in transit, only products in their original condition and without damages to the box will be accepted for return

4. When returning the product, please note the following guidelines:

  • The product must be adequately packed and the RMA number clearly displayed without marking the original packaging
  • The product is in its original packaging
  • The product is returned within 14 working days of issue of RMA
  • Nuvias UC reserves the right to refuse credit if product is not in a satisfactory condition
  • Please contact Nuvias UC Customer Success team to arrange a collection, and Reason for return via RMA@Nuvias-uc.com

5. For Stock Balance and Customer Error returns:

  • A re-stocking fee will be applied to all Customer Error returns
  • Credit will be issued upon return of pristine goods, minus any re-stocking fee applied
  • Stock Balance and Customer Error returns must be pristine and unopened and returned via customer’s own carriers
  • Nuvias UC reserves the right to refuse credit if product is not in a satisfactory condition

6. Products damaged at delivery by Nuvias UC

  • Customer Success must be notified of all damaged deliveries within 2 working days of date of delivery.
  • Transportation cost for returning the material will be at the expense of Nuvias UC

7. Incorrect customer order

  • Nuvias UC reserves the right to issue, or not, an RMA number for the return of product in cases where the customer has mis-ordered
  • Only goods in sealed, undamaged original cartons with manufacturer seal intact and within the stated manufacturer warranty period may be returned.
  • Nuvias UC reserves the right to charge the customer a restocking fee of at least 20% of the product value.

8. Special products

  • Excluding provisioned items or specific Nuvias UC services i.e. SmartCheck, under no circumstances will Nuvias UC accept returns of product that were specifically ordered or bundled for a customer – for example configurations or other items that have been quoted on the basis that they are non-returnable. Smart Check fees are non-refundable.

Return of goods

Goods will need to be returned in their original packaging, complete, without any printed tape or any writing on the box

Address for return will be given upon RMA approval, alongside RMA reference for return.

Contact Details: