Five9 is a leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Five9 brings the power of people, technology, and partners to more than 2,500 organisations worldwide.

 

 

Lift Off from On-Prem CX with Five9

In today’s fast-paced world, meeting the ever-evolving expectations of customers and employees can feel overwhelming. Enter Five9 – your solution to seamlessly transition to a cloud contact centre solution, where you can significantly enhance both customer and agent experiences with AI and collaborative intelligence.

With the rise of cloud-to-cloud migrations, staying ahead of the curve is crucial. Download our Cloud-to-Cloud Migration Datasheet to discover key considerations when switching vendors, cost-saving benefits, and the advantages of the Five9 Intelligent CX Platform. Learn how to continue meeting high customer and agent expectations, migrate quickly, and leverage actionable insights for faster resolutions.

Five9 and Nuvias UC Case Study

Nuvias UC and Five9 helped a leading telecommunications company overcome contractual challenges, implement a digital-first contact centre solution, and pave the way for increased productivity through API integrations and plans for an Intelligent Virtual Assistant deployment. Through collaboration across departments and transparent communication, Five9’s solution addressed the customer’s needs, emphasising the importance of timely engagement and resolution in such transitions.

Click the button to read it.

Watch our chat with Thomas John from Five9

We’ve had the pleasure to sit down with Thomas John, Vice President of Partners at Five9, to talk about industry hot topics, the Five9 solution and what the future looks like with Nuvias UC.

Click the button to watch it!

https://www.youtube.com/embed/BNnkY86F5xs?si=0VTa2dHOPMrDlpyQ

Reimagine customer experience (CX) with Nuvias UC and Five9

The Nuvias UC partnership with Five9 will provide channel partners access to a high-growth environment. In addition to providing access to Cloud Contact Centre as a Service (CCaaS) capabilities, Nuvias UC will work with channel partners across Europe to facilitate the transition or addition of new contact centre services.

https://www.youtube.com/embed/xX-l9Oc-5Mw

Removing concerns about complexity

Contact centre has been seen as the realm of the specialist, but the channel should have no fear in engaging in these opportunities knowing that the Nuvias UC team will provide all the required expertise to design, deliver, and integrate the service. Furthermore, with services such as the AI-based Intelligent Virtual Agent (IVA) from Five9, the addressable market for Contact Centre as a Service (CCaaS) is ever expanding, and we want to ensure our partners are at the forefront of that expansion.

Nuvias UC Assure

Add Cloud Telephony to Five9

STAC (Secure Telephony Adapter for Cloud) from Nuvias UC enables resellers to offer customers a best-of-breed telephony service that is reliable, secure and cost-effective, and integrates with cloud communications services.

It is a fully managed service from Nuvias UC, meaning any service changes or additions can be implemented by our STAC technical team. Furthermore, we will ensure the ongoing operation of the service and will implement any required upgrades or fixes while focussing on availability and uptime for the end-users.

Cloud Collaboration Platforms

Contact Us

For more information about Partnering with Nuvias UC, please complete the form below, and one of the team will be in touch:

Please enable JavaScript in your browser to complete this form.
Vendors of interest

To find out more about Five9, visit their website

Nuvias UC Vendors