STAC CX is a modern contact centre lite solution powered by AudioCodes, and brought to you by Nuvias UC. This Conversational Interaction Centre for Microsoft Teams is designed to provide the tightest integration with Microsoft Teams Voice. It allows your customers to effectively deliver a top-notch service experience for callers over their existing Teams Voice infrastructure.

With STAC CX your customers can benefit from instantly modernised interactive voice response (IVR), call queuing and other contact centre capabilities without compromising the effectiveness and simplicity of their Microsoft Teams ecosystem.


Contact Centre Lite

Using powerful automation capabilities, STAC CX allows easy, no-code configuration of self-service IVR flows that combine built-in Conversational AI with CRM and database dips, together with smart routing to queues, agents, departments, and company contacts.

From Contact Centre agents to informal agents operating in internal business lines, STAC CX Conversational Interaction Centre enables you to address a variety of automated service flows and agent steering scenarios, tightly connected to Teams Voice.

Businesses using STAC CX can be up and running in just three days and typically pay at least 30% less than other Contact Centre SaaS providers.

Features of STAC CX

  • Built-in multi-language
  • Conversational AI
  • Actionable call queuing
  • Modern Teams-based agent desktop
  • Native Teams app
  • Conversational Call Steering and Auto-Attendant
  • Teams Presence-based routing
  • Real-time dashboards
  • GDPR compliant
  • No-code IVA flow designer
  • Skill-based routing
  • Historical reports and analytics
  • Cloud and On-prem

No-code Automation

Build self-service IVA flows using an intuitive flow designer with built-in Conversational AI

Modern Agent Desktop

Agent interface with rich call controls, CRM information, availability, wrap-up and statistics

Built-in Analytics

Real-time dashboards and historical reports for agent activities, queue statistics and IVR performance

Powerful Teams Integration

Leveraging your existing Microsoft Teams Voice infrastructure for contact centre capabilities

Deal Registration

You can receive additional margin and deal protection by registering a STAC, STAC CX or STAC Compliance Recording deal with Nuvias UC.

If have any questions, please email your account manager, or contact our team.

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