Contact Centre Lite
Using powerful automation capabilities, STAC CX allows easy, no-code configuration of self-service IVR flows that combine built-in Conversational AI with CRM and database dips, together with smart routing to queues, agents, departments, and company contacts.
From Contact Centre agents to informal agents operating in internal business lines, STAC CX Conversational Interaction Centre enables you to address a variety of automated service flows and agent steering scenarios, tightly connected to Teams Voice.
Businesses using STAC CX can be up and running in just three days and typically pay at least 30% less than other Contact Centre SaaS providers.
Features of STAC CX
- Built-in multi-language
- Conversational AI
- Actionable call queuing
- Modern Teams-based agent desktop
- Native Teams app
- Conversational Call Steering and Auto-Attendant
- Teams Presence-based routing
- Real-time dashboards
- GDPR compliant
- No-code IVA flow designer
- Skill-based routing
- Historical reports and analytics
- Cloud and On-prem
For more information about STAC CX, please complete the form below, and one of the team will be in touch: