Contact Centre Lite
Using powerful automation capabilities, STAC CX allows easy, no-code configuration of self-service IVR flows that combine built-in Conversational AI with CRM and database dips, together with smart routing to queues, agents, departments, and company contacts.
From Contact Centre agents to informal agents operating in internal business lines, STAC CX Conversational Interaction Centre enables you to address a variety of automated service flows and agent steering scenarios, tightly connected to Teams Voice.
Businesses using STAC CX can be up and running in just three days and typically pay at least 30% less than other Contact Centre SaaS providers.
Features of STAC CX
- Built-in multi-language
- Conversational AI
- Actionable call queuing
- Modern Teams-based agent desktop
- Native Teams app
- Conversational Call Steering and Auto-Attendant
- Teams Presence-based routing
- Real-time dashboards
- GDPR and HIPAA compliant
- No-code IVA flow designer
- Skill-based routing
- Historical reports and analytics
- Cloud and On-prem
No-code Automation
Build self-service IVA flows using an intuitive flow designer with built-in Conversational AI
Modern Agent Desktop
Agent interface with rich call controls, CRM information, availability, wrap-up and statistics
Built-in Analytics
Real-time dashboards and historical reports for agent activities, queue statistics and IVR performance
Powerful Teams Integration
Leveraging your existing Microsoft Teams Voice infrastructure for contact centre capabilities
STAC Portfolio
STAC
STAC (Secure Telephony Adapter for Cloud) from Nuvias UC enables resellers to offer their customers a best-of-breed telephony service that is reliable, secure and cost-effective, and integrates with cloud communications services.
STAC for Microsoft Teams
STAC (Secure Telephony Adapter for Cloud) for Microsoft Teams is powered by AudioCodes and brought to you by Nuvias UC. It enables our partners to easily deliver Microsoft Teams connectivity via Direct Routing and rapidly on-board their business customers using advanced automation and management tools.
STAC for Zoom Phone
STAC (Secure Telephony Adapter for Cloud) is a Nuvias UC service that delivers a reliable, secure, and cost-effective telephony service that now integrates with Zoom Phone. The solution meets the need to integrate vital telephony services in conjunction with cloud communications platforms, enabling a full end-to-end UC service.
Contact Us
For more information about STAC CX, please complete the form below, and one of the team will be in touch:
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