Nuvias UC TechTalks 2024 – Break Out Sessions

We’re looking forward to welcoming you back to TechTalks for 2024! This year, the afternoon promises interactive round-table sessions, where we seek the insights of thought leaders driving the conversation. We’ve identified five pressing industry topics open for discussion and require your expertise as we navigate the future of each market.

Below, you’ll find briefs for each round table. Register your interest to join the discussion alongside market leading vendors.

After you register your interest, you will receive a personalised agenda, placing you in your chosen session, along with questions to help you prepare.

  • Navigating Through the World of UCaaS

The traditional boundaries between telephony and video communication are becoming increasingly blurred. This shift provides new ways for businesses to collaborate, which puts a focus on new technologies and integration. This discussion will delve into emerging trends – such as the shift to cloud and AI and the opportunities and challenges this presents for you and your customers.

  • Putting Customers First: Exploring The Importance of CX and CC Solutions

Join us for an engaging discussion centered on the pivotal role of customer experience solutions, enhanced with AI technologies, in driving business growth and success. Delivering an exceptional customer experience is not just a differentiator but a fundamental necessity for sustained success. All organisations are seeking ways to enhance it, and you can provide the solution.

  • Specialisation & Diversification in a Dynamic Market

In today’s rapidly evolving business landscape, partners face the ultimate decision: whether to become the specialist in a niche market or diversify to adapt to changing trends. Join this session to find out how you can utilise vendor solutions and services to differentiate yourself.

  • The ISDN Switch-Off Opportunity: Ensuring Customer Support Readiness

The impending ISDN switch-off is rapidly approaching. As the deadline nears, the question becomes: Can you and your customers afford to not be prepared?

  • Unpacking Opportunities with Microsoft Experts

Join us as Michel Bouman and Nicky Chapman from Microsoft lead an engaging roundtable session at our event. They’ll delve into the latest trends and pressing questions surrounding the video opportunity, certified devices, hybrid work, and more, providing valuable insights for our ecosystem vendors and key partners. Don’t miss out on this informative discussion!